spbu Privacy Policy

This page describes what we collect when you use spbu and how we keep that data protected. We at spbu collect personal information necessary to verify your identity, process your deposits and withdrawals, and provide customer support. We store your data securely using encrypted systems and do not share your information with third parties except as required by law or to process your payments through our approved payment partners.

Our spbu platform accepts eight payment methods—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet for e-wallets, and mobile banking, local payment, online payment, e-wallet for bank virtual accounts. When you deposit or withdraw through any of these channels, we collect transaction data necessary to complete the flow. We also collect device information when you access spbu via Android app, iOS browser, or desktop so we can optimize our service and detect fraudulent activity.

We are committed to protecting your privacy while operating transparently. This policy sets out exactly what information we collect, why we collect it, how long we keep it, and what rights you have over your data. If you have questions about our privacy practices, contact our support team anytime.

What data we collect on spbu

We at spbu collect personal information in several categories. First, identity data: we request your full name, email address, phone number, date of birth, and a government-issued ID (KTP, passport, or driving licence) when you open an account. This information is essential for our KYC verification process, which protects against fraud, money-laundering, and account takeover. We may also request proof of address not older than three months to confirm your residential location.

Second, transaction data: when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts on spbu, we record the amount, timestamp, payment method, and settlement status. Similarly, when you withdraw, we log the withdrawal amount, destination payment method, and processing timeline. This data is necessary to complete your transactions, track your balance, and investigate disputes if they arise.

Third, device and access data: we collect information about your device when you access spbu—your device type (Android phone, iPhone, desktop), IP address, browser type, operating system, and approximate location based on IP geolocation. We use this information to optimize our platform, detect unusual login patterns that may indicate account compromise, and comply with regional regulations. We also collect login timestamps and device fingerprints to track account access.

Fourth, gameplay and betting data: when you play slots, use live-dealer tables, place sportsbook bets on Liga 1 or Piala Indonesia matches, or participate in esports markets, we log your game selections, bet amounts, outcomes, and timestamps. This data helps us settle results accurately, investigate disputes, and understand game usage patterns so we can improve our offerings.

Note: We do not collect your financial account numbers directly. Instead, we rely on our payment partners to securely transmit transaction confirmations. We never store your full card details or bank account credentials on our servers.

How we use your data on spbu

We at spbu use your personal data for several core purposes. First, account management: we use your name, email, and phone to create your spbu account, verify your identity through KYC, and enable you to log in across Android app, iOS browser, and desktop. Second, payment processing: we use your transaction data to process your deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank virtual accounts, calculate your account balance, and process your withdrawal requests back to your original payment method.

Third, fraud prevention and security: we analyze your login patterns, device information, and transaction history to detect suspicious activity and protect your account. If we observe unusual behavior—such as multiple failed login attempts or a withdrawal request from a different country—we may freeze your account and request additional verification. Fourth, customer support: we use your contact information and transaction history to respond to your inquiries, investigate complaints, and resolve disputes fairly.

Fifth, compliance and legal obligations: we use your data to comply with anti-money-laundering regulations, sanctions screening, and other legal requirements in jurisdictions where we operate. If required by law enforcement or regulatory authorities, we may disclose your data in response to a valid legal request. Sixth, service improvement: we analyze aggregated, anonymized data to understand how players use spbu, which games are most popular, and where our platform experiences technical issues, so we can optimize our service across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.

1

Identity and KYC dataCollection purpose

We collect your name, ID, and address to verify your identity and prevent fraud on spbu. This data is encrypted and stored separately from your login credentials.
2

Transaction dataCollection purpose

We log all deposits and withdrawals to process payments through online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and to track your account balance accurately.
3

Device and access logsCollection purpose

We collect your IP address, device type, and login timestamps to detect account compromise, optimize our platform, and comply with security standards.
4

Gameplay dataCollection purpose

We log your game selections, bet amounts, and results to settle outcomes accurately, investigate disputes, and understand player preferences on spbu.

We at spbu do not sell your personal data to third parties. However, we do share your information with trusted partners who process data on our behalf. Our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive only the minimum information necessary to process your deposit or withdrawal. We do not give them access to your gameplay history, ID documents, or account balance except as required to settle the specific transaction.

We also share data with our customer support team and fraud-investigation specialists, all of whom are bound by confidentiality agreements. If we detect suspicious activity on your spbu account—such as patterns suggesting money-laundering or fraud—we may share relevant transaction data with regulatory authorities as required by law. We may also disclose data to law enforcement agencies in response to valid legal requests or court orders.

Our servers may sit outside your jurisdiction. When you access spbu from Indonesia, your data may be transmitted to and stored on servers located in other countries. We maintain encryption and standard security practices regardless of server location, but you acknowledge that your data may be subject to the laws of jurisdictions outside Indonesia if our hosting infrastructure extends there.

How long we keep your data

We at spbu retain your KYC documents (ID, proof of address, selfie) for as long as your account is active, plus a minimum of five years after account closure for regulatory compliance. We retain transaction data (deposits, withdrawals, gameplay records) for the same period. This retention allows us to investigate disputes, comply with audits, and detect fraudulent patterns even after your account closes.

We retain device logs and login records for up to one year. After one year, we delete detailed IP addresses and device fingerprints but retain aggregated access patterns for service-improvement purposes. We retain correspondence (support tickets, complaint messages) for as long as your account is active and two years after closure.

If you request account deletion, we anonymize most of your personal data but retain transaction records as required by law. You cannot fully delete your account data while we are legally obligated to maintain records for compliance purposes.

How we protect your data

We at spbu use industry-standard encryption to protect your data both in transit and at rest. When you log into spbu via Android app or iOS browser, your connection uses TLS encryption so your password and login tokens cannot be intercepted. Your KYC documents are encrypted and stored separately from your account login in a dedicated document vault. Your transaction data is encrypted and logged in our payment-processing systems, which are isolated from our main gaming platform.

We employ multi-factor authentication for administrative access to our systems. We conduct regular security audits and penetration testing to identify vulnerabilities. We also maintain incident-response procedures so that if a data breach occurs, we notify affected users and relevant authorities within applicable timeframes.

Your data rights on spbu

You have the right to access your personal data—request a data export from our support team anytime
You have the right to correct inaccurate data—update your profile information directly or contact support
You have the right to request deletion of non-essential data after account closure, subject to legal retention requirements
You have the right to object to processing of your data for marketing or analytics—we do not use spbu data for marketing anyway
You have the right to file a complaint with your local data protection authority if you believe we have mishandled your data

Cookies and tracking on spbu

We at spbu use cookies to improve your experience on our platform. Session cookies store your login token temporarily so you remain authenticated while using spbu. Persistent cookies remember your language preference and account settings across visits. We also use analytics cookies to understand how players interact with our website and mobile app—which games are accessed most frequently, where users encounter friction, and how performance varies across devices.

You can disable cookies through your browser settings, but doing so may impair spbu functionality. Third-party analytics services (such as standard web analytics tools) may set cookies on your device to track your activity across multiple websites, but we do not sell this data to advertisers. We use analytics only to improve spbu's service quality.

Contact us about spbu privacy

If you have questions about our privacy practices on spbu, concerns about how we handle your data, or requests to access or delete your personal information, contact our support team through the in-app contact form, email, or live chat during business hours. We aim to respond to privacy inquiries within a few business days. If you believe we have violated your privacy rights, you may file a complaint with your local data protection authority or regulatory agency.

Our commitment at spbu is to handle your data responsibly, transparently, and securely. We believe that trust is essential to a fair gaming platform, and protecting your personal information is central to that trust. We continuously review and improve our privacy practices to align with industry standards and legal requirements across all jurisdictions where spbu operates.